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Live! Forum
Recent Posts
Recent Posts|
1
on: January 06, 2009, 08:56:39 AM
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| Started by bookhost - Last post by kapuwa | ||
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i agree with sivva - support response time needs to be improved big time.
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2
on: December 30, 2008, 02:11:58 PM
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| Started by Live Bot - Last post by Stiofan | ||
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Full connectivity has now been active for 35 minutes, this issue should now be resolved.
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3
on: December 30, 2008, 01:40:30 PM
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| Started by Live Bot - Last post by BP | ||
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It seems to all be back up and working for me now. Thank you!
Bill Perrow |
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4
on: December 30, 2008, 01:19:15 PM
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| Started by Live Bot - Last post by Live Bot | ||
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Switch issue in Seattle
We are currently troubleshooting an issue which is causing multiple servers in Seattle to appear offline. We expect to have an update shortly. Please check the link below for updates. |
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5
on: December 29, 2008, 05:00:12 AM
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| Started by bookhost - Last post by sivvaa | ||
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Stiofan,
Your way of dealing the issue and the response is too bad. Sorry for those words. We are associated with loads of other companies . Totally FOUR in number. The 1st TWO are HSPHERE providers and the other TWO are CPANEL providers. Now, we have not faced any such DELAYED RESPONSE anywhere like this. we have been around for more than 8 years into this Business We did faced an issue of SERVICE UNAVAILABLE on win05 and most sites were down. We got a reply after 6 hours stating this should be corrected now. I posted a reply to that asking whether this comes under server downtime and there is NO REPLY still. We always want our customers to have TOP CLASS service and we have grown this much due to the FAST response times. But delays like these are UNACCEPTABLE. All we are asking is PEACE OF MIND ! |
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6
on: December 27, 2008, 10:48:13 PM
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| Started by sivvaa - Last post by Stiofan | ||
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i have a customer on win5 who is having his sites down for past 12 hours. can someone please fix the problems on ASP.NET, quota ASAP please. This is not related in any way to the very-temporary issue discussed in this topic. The issue in question was resolved in much a much shorter time frame. I checked your tickets and didn't see any outstanding instances so I assume this to be resolved also. |
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7
on: December 27, 2008, 10:46:41 PM
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| Started by sivvaa - Last post by Stiofan | ||
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This was resolved almost immediately after we were notified of an issue-in-progress with the machine and we resolved it. I believe, judging by the timestamps on your post, we actually resolved it prior to the post.
Please let us know via the ticket system if you have any follow-up questions. |
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8
on: December 27, 2008, 07:51:40 PM
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| Started by sivvaa - Last post by Stiofan | ||
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The ticket was very likely merged with a ticket already open addressing the same issue.
Edit: I can confirm that as both were on the same issue, the tickets were merged in to one. You can check this instance by selecting the remaining ticket, you'll see both of your questions in there. |
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9
on: December 27, 2008, 07:48:21 PM
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| Started by bookhost - Last post by Stiofan | ||
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Our Christmas Hours of Operation were posted prior to the 24th, which was two days in to said hours. Support response time for general questions were posted and included in each ticket auto-response.
I checked your account and so see you have no tickets without our response so I assume you got your reply within the hours noted. |
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10
on: December 26, 2008, 07:13:42 AM
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| Started by sivvaa - Last post by sivvaa | ||
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no, its not there too..
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